Shipping Policy - vipsense

This Shipping Policy applies to all orders of Tops, Shorts, Jackets-coats and Dresses placed at https://www.vipsense.com/, operated by Yichun Mingshi Trading Co., Ltd. By placing an order, you accept all terms stated below.

1. Order Processing

Once your payment has been successfully confirmed, we start processing your order within 1–3 business days. Processing time excludes weekends and Chinese public holidays. During major shopping seasons, processing may be slightly delayed, and relevant reminders will be posted on our homepage. All clothing items will go through basic quality inspection before packaging to minimize the risk of defective goods being dispatched.

2. Estimated Delivery Time

Standard international shipping transit time is 7–15 business days after your package leaves our warehouse. This is an estimated time frame and is not a guaranteed delivery date. Customs inspection in your destination country may cause extra delays which are out of our control.

3. Shipping Charges

We offer free standard shipping for all orders with no minimum purchase requirement. This free shipping offer only applies to our standard international shipping service. Expedited shipping is available for selected countries at an extra cost, and the fee will be displayed on the checkout page. Express delivery is not available to every region.

4. Order Tracking

After the parcel departs our warehouse, we will send a dispatch email containing your tracking number and tracking link. You can track your package online. Tracking updates may pause for several days when the shipment enters local customs clearance. This is normal and does not mean your package is lost.

5. Customs, Duties & Import Taxes

All import duties, customs tariffs and local sales taxes are the buyer’s responsibility. These fees are not included in product prices or free shipping service. We comply with official customs declaration regulations. We cannot adjust declared value or mark parcels as gifts to evade customs duties, as such actions violate relevant laws.

6. Lost or Damaged Packages

Please inspect your parcel immediately after receiving it. If the items arrive damaged, take clear photos of the outer packaging and damaged products, then email us at support@vipsense.com within 48 hours of delivery. If the courier marks your parcel as lost, send us your order number and contact our support team. We will open an investigation with the logistics provider, which normally takes 2–4 weeks.

7. Address Changes

You may request delivery address modification only before your order is shipped. Once dispatched, we cannot change the shipping address. Please double-check your address carefully during checkout.

8. Shipping Restrictions

We ship to most countries worldwide. A small number of destinations may be unavailable due to logistics limitations or local customs rules. Available countries will be automatically shown on the checkout page.

9. Contact

For shipping-related inquiries, email support@vipsense.com