Return Policy - vipsense

This Return Policy applies to all orders of Tops, Shorts, Jackets-coats and Dresses purchased on https://www.vipsense.com/, operated by Yichun Mingshi Trading Co., Ltd. By placing an order, you acknowledge and accept all terms outlined in this policy.

1. Return Eligibility & Timeframe

You may submit a return request within 30 calendar days after the courier marks your parcel as delivered. To qualify for return, items must satisfy all of the following requirements:

Garment remains unworn, unwashed, free of stains, makeup marks or strange odors.
Original tags and labels are still attached to the clothing.
Item is not marked as final sale or clearance. Final-sale products cannot be returned, and this notice will be clearly displayed on corresponding product pages.

We hold the right to reject returned items if they fail our post-arrival quality inspection at our warehouse.

2. Return Destination & Return Warehouse Address

All approved returned merchandise must be shipped back to our return warehouse located in China. We do not accept returns sent to other countries or alternate addresses.

Return Shipping Address: Recipient: Vipsense Return Department Address: Room 108, No. 16 Xingfu Road, Yuanzhou District, Yichun City, Jiangxi Province, China Postal Code: 336000 Contact Phone: +86 13707052619

3. Shipping Responsibility & Estimated Return Cost

The buyer is responsible for all return shipping charges, customs fees and any extra transit expenses to send goods back to our warehouse in China. The exact shipping price depends on your residing country, parcel weight and courier you select.

Single apparel piece (Tops / Shorts / Jackets-coats / Dresses): estimated return shipping cost $9 – $28.
Multiple items packed into one return parcel: estimated return shipping cost $16 – $42. This figure serves only as an estimate; your chosen courier will confirm the final price. Vipsense will not reimburse return freight unless we delivered defective, damaged or incorrect items.

4. Return Application Steps

Submit your return request via email: support@vipsense.com. Please provide your order number, product SKU and clear photos of the item.
Wait for our official approval. We will verify your case and confirm the return address with you. Any returns shipped without prior authorization will be refused and discarded.
Securely pack your goods, ship to the above China warehouse address and send us your tracking number once shipment is completed.
Our team will inspect your returned items within 3–7 business days after the parcel arrives at our warehouse.

5. Refund Timeline

After inspection passes and your return is approved:

We initiate your refund within 3–7 business days.
Funds will go back to your original payment account. Banks or payment providers usually take an additional 3–5 business days to post the refund to your account. We cannot control the processing speed of financial institutions.

6. Exclusions

Import duties and taxes you paid upon receiving the package are non-refundable by us. If applicable, you need to apply for tax rebates directly with your local customs authority.
Original outbound shipping fees will not be refunded unless we sent defective or wrong merchandise.
Items damaged from improper washing, daily wear or self-modification cannot be returned.

7. Contact for Return Inquiries

For any questions related to returns, please email support@vipsense.com